Frequently Asked Questions
The premier provider of medical evacuation and repatriation membership programs, and the pioneer in pandemic evacuation assistance. Covac Global provides fully indemnified evacuation and repatriation memberships for medical emergencies, Covid-19, and security crisis.
Our programs are for all travelers, for both international and domestic trips (more than 300 miles from your home). Our full suite of programs can be customized depending on the member’s needs, whether that is for pandemic assistance, or medical or security emergencies.
MEDICAL EVACUATION MEMBERSHIP
Members must be admitted for in-patient care, treatment, observation or testing at their home hospital of choice. There is no requirement the member be hospitalized at place of injury or illness.
COVID-19 EVACUATION MEMBERSHIP
Symptoms must be evaluated in person by a local licensed attending physician and our medical director.
SECURITY MEMBERSHIP UPGRADE
Members who select either Covid-19 or standard medical membership can choose to enroll in our security membership upgrade. Members will be repatriated back to their home in the case of government advised evacuation, civil unrest, natural disaster, war, terror or if they are in risk of imminent harm.
No
No
Medical Evacuation Membership: $1,000,000 per individual.
COVID-19 Evacuation Membership: $1,000,000 per individual.
Security Membership Upgrade: $250,000 per individual.
Search and Rescue included in Medical and Security memberships: $25,000 per individual.
Yes, 99% of the time.
We follow the guidance of our flight doctor and medical staff. If it is not in the best interest of the health and safety of our member to have others on board who have not met the “triggers” for the benefits, then they can fly home commercially. When there is space on board and does not risk health and safety, we can transport other members of the party.
We oversee all the logistics of ambulances, air ambulances, aviation, and ground logistics to get our members home. We have partnerships with global vetted air ambulances, charter aviation groups, deployable and local security teams for quick reaction to our members including transportation to and from the airport.
Yes. We have a flight doctor and any other medical staff needed for the health and safety of our members, including Covac Global in-house medical direction.
We will arrange for medical transport all the way back to the member’s home or hospital of choice.
18. Individuals under the age of 18 can be included on a family plan when the primary family member is over 18.
85 years old.
In the event that medical transport is not required or suitable for a COVID-19 infection, the Quarantine Monitoring Service will monitor and support the traveler for the duration of their required quarantine. Services include monitoring communications, telephone support, daily check-in, coordination of care with local providers, and review of condition if worsens for potential medical transport.
Quarantine Monitoring Service include a daily stipend of $500 per day per covered traveler while quarantined up to a maximum of 10 days. The daily stipend will be provided to the covered traveler following the conclusion of quarantine.
Signed reseller agreement and high-resolution logo for your unique landing page
All memberships can be purchased up to the departure date, prior to departure.
Send travel dates in advance of your trip members@covacglobal.com or click Register a Trip on the top right of our home page to make sure you receive benefits on that trip.
15- and 30-day memberships are good for a single trip with max length of notated membership. Please contact our membership team if you require differing trip lengths. Annual memberships are valid for multiple trips with a maximum single trip length of 90 days.
Open for all nationalities, however at this time we must exclude French nationals.
Medical Evacuation and Security Membership
No blanket country restrictions (excluding Iran and North Korea)
Covid-19 Evacuation Memberships
See MSA for full details.
Yes
Covac Global provides emergency medical transportation around the globe. We maintain a network of vetted air ambulance providers and resources around the world to ensure access to the safest, most appropriate aircraft and medical crew. We are not beholden to our own fleet and can offer members flexibility of providers located in various areas of the world
Please find a link to the restricted countries list below:
Restricted Countries - Covac Global
We ask travel agents to reach out to our Director of Partner Relations, Todd Newmark tnewmark@covacglobal.com or 773-263-6961
Triggers: Members must present a positive PCR test administered by a medical professional and medically prudent to avoid member hospitalization
Note: Symptoms must be evaluated and signed off by a licensed medical professional and Covac Global’s medical director.
Additionally, travelers must also be fit for air travel as defined on a case-by-case basis.
Name updates such as “I got married and changed my name” are fine. New members should buy separate policies. We do not “share” membership days.
Yes, they would buy a new membership for the new trip still whether they needed to be evacuated or not.
Yes, as long as this was done during a covered trip (after their arrival). To be clear, Covac Global must comply with all laws and other mandates and if something is preventing air ambulances from travel that would restrict the member’s benefits.
Yes
Yes
No
Our memberships are not trip dependent. Often, our members choose to buy this for a specific trip and end up using it on a different trip at a later date
Yes
Yes
Yes, the patient must be fit-to-fly as judged by our flight doctor, but we do not discriminate based on pre-existing conditions
Yes, Covac Global Covid-19 Membership is now available for those on ocean and river cruises for trips up to 15 days. Covac Global Medical and Security Memberships remain available for cruises without limit.
24/7/365 COVID-19, MEDICAL & SECURITY ASSISTANCE
