Frequently Asked Questions

WHO IS COVAC GLOBAL?
The pioneer in pandemic evacuation and repatriation membership program. Covac Global provides fully indemnified evacuation and repatriation memberships for Covid-19, medical emergencies, and security crises.
WHAT IS THE PROGRAM DESIGNED FOR?
To cover those who contract COVID-19 or experience medical or security emergencies while traveling outside their home country.
WHAT ARE THE TRIGGERS TO BE TRANSPORTED?
COVID-19 Evacuation Membership

No hospitalization required


Triggers:

  • Positive PCR test administered by a medical professional
  • Medically prudent to avoid hospitalization


Note: Symptoms must be evaluated in person by a local licensed attending physician and our medical director

Medical Evacuation Membership
Members must be admitted for in-patient care, treatment, observation or testing at their home hospital of choice. There is no requirement the member be hospitalized at place of injury or illness.
Security Membership Upgrade
Members who select either Covid-19 or standard medical membership can choose to enrol in our security membership upgrade. Members will be repatriated back to their home in the case of government advised evacuation, civil unrest, natural disaster, war, terror or if they are in risk of imminent harm.
DO YOU REQUIRE THE MEMBER TO BE HOSPITALIZED?
No.
DO YOU EXCLUDE PRE-EXISTING CONDITIONS?
No.
WHAT DOES THE COVERAGE AMOUNT FOR EVACUATION AND REPATRIATION?
COVID-19 Evacuation Membership: $1,000,000 per individual.
Medical Evacuation Membership: $1,000,000 per individual.
Security Membership Upgrade: $250,000 per individual.
Search and Rescue included in Medical and Security memberships: $25,000 per individual.
WILL YOU TRANSPORT THE OTHER FAMILY MEMBERS THAT PURCHASED THE MEMBERSHIP IF SOMEONE IN THE PARTY CONTRACTS COVID-19?
Yes, 99% of the time.

We follow the guidance of our flight doctor and medical staff. If it is not in the best interest of the health and safety of our member to have others on board who have not met the “triggers” for the benefits, then they can fly home commercially. When there is space on board and is does not risk health and safety, we can transport other members of the party.
HOW DO YOU GET THEM BACK HOME?
We handle all logistics of ambulances, air ambulances, aviation and ground logistics to get our member’s home. We have partnerships with global vetted air ambulances, charter aviation groups, deployable and local security teams for quick reaction to our members including transportation to and from the airport.
Will there be any physicians or nurses on board medical air ambulance flights ?
Yes. We have a flight doctor and any other medical staff needed for the health and safety of our members, including Covac Global in-house medical direction.
Will you take members back to their home country in event of Covid-19 or medical emergency?
We will arrange for medical transport all the way back to the member’s home or hospital of choice.
HOW OLD DOES SOMEONE NEED TO BE TO PURCHASE AN INDIVIDUAL MEMBERSHIP?
18. Individuals under the age of 18 can be included on a family plan when the primary family member is over 18.
What is the maximum age requirement?
85 years old
What if evacuation/repatriation is not deemed necessary?
In the event that medical transport is not required or suitable. The Quarantine Monitoring Service will monitor and support the traveler for the duration of their required quarantine. Services include monitoring communications, telephone support, daily check-in, coordination of care with local providers, and review of condition if worsens for potential medical transport.

What is Quarantine Monitoring?
Quarantine Monitoring Service include a daily stipend of $500 per day per covered traveler while quarantined up to a maximum of 10 days. The daily stipend will be provided to the covered traveler following the conclusion of Quarantine.
What do you need from me to so that I can sell the memberships?
Signed RESELLER AGREEMENT

 High-resolution logo for your unique landing page
HOW FAR IN ADVANCE DO YOU HAVE TO PURCHASE THE MEMBERSHIP?
COVID-19 EVACUATION MEMBERSHIP
Prior to departure – NO HOLD PERIOD REQUIRED
MEDICAL EVACUATION MEMBERSHIP
Prior to departure
SECURITY MEMBERSHIP UPGRADE
Prior to departure
HOW DO I ACTIVATE MY MEMBERSHIP?
Send travel dates in advance of your trip members@covacstaging.bermont.co.za or click Register a Trip on the top right of our home page to make sure you receive benefits on that trip.
HOW MANY DAYS CAN I TRAVEL FOR ON A 15-, 30-, OR annual MEMBERSHIP?
15 and 30 day memberships are good for a single trip with max length of notated membership. Please contact our membership team if you require differing trip lengths. Annual/yearly memberships are valid for multiple trips with a maximum single trip length of 90 days.
Citizens of what countries can purchase the memberships?
Open for all nationalities, however at this time we must exclude French nationals.
ARE THERE ANY RESTRICTIONS ON THE MEMBERSHIP?
Covid-19 Evacuation Memberships
-Countries that have an active government mandated stay-at-home order
-Traveling on a cruise ship (greater than 10 cabins)

Medical Evacuation and Security Membership
- No blanket country restrictions (excluding Iran and North Korea)

See MSA for full details.
COVID-19 EVACUATION MSA
MEDICAL EVACUATION MSA
SECURITY UPGRADE MSA

Can I attend a large event and still be covered?
Yes
DOES COVAC HAVE THEIR OWN FLEET OF AIR AMBULANCES OR PRIVATE JETS WHO IS THE PARTNER THEY USE?
COVAC Global provides emergency medical transportation around the globe. We maintain a network of vetted air ambulance providers and resources around the world to ensure access to the safest, most appropriate aircraft and medical crew. We are not beholden to our own fleet and can offer members flexibility of providers located in various areas of the world
ARE THERE ANY COUNTRY RESTRICTIONS?
Please find a link to the restricted countries list here -  RESTRICTED COUNTRIES
Do travel agents have a designated contact directly to COVAC?
We ask travel agents to reach out to our Director of Member Services, Todd Newmark tnewmark@covacstaging.bermont.co.za or 773-263-6961
HOW DOES THE MEMBERSHIP MANEUVER WITH THE CURRENT CDC GUIDELINES?
We follow the CDC guidelines for air ambulances and are bringing you into the country under the care of the flight doctor and global health Director. You will still need to follow all state regulations including quarantines and immigration processes
WHAT EXACTLY ARE ALL THE MEDICAL REQUIREMENTS FOR A TRAVELER WHO TESTED POSITIVE TO RECEIVE AIR AMBULANCE TRANSPORT?
COVID positive travelers are not currently authorized to be transported via commercial flight, so any transportation would be completed via a medical repatriation flight. 

Triggers: Members must present a positive PCR test administered by a medical professional and medically prudent to avoid member hospitalization.

Note: Symptoms must be evaluated and signed off by a licensed medical professional and Covac Global’s medical director.

Additionally, travellers must also be fit for air travel as defined on a case-by-case basis.

ARE NAME CHANGES ALLOWED IF CHANGING BEFORE THE DATE OF DEPARTURE?
Name updates such as “I got married and changed my name” are fine. New members should buy separate policies. We do not “share” membership days.
IF A MEMBER HAD A TRANSPORT ONE TIME, CAN THEY BUY A SECOND MEMBERSHIP TO TRAVEL AGAIN?
Yes, they would buy a new membership and be covered for the new trip still regardless.
TRAVELING MEMBER TRAVELED TO AND IS CURRENTLY IN A COUNTRY THAT HAS ISSUED AN OFFICIAL STAY AT HOME MANDATE. IF THIS MANDATE IS NOT IN PLACE PRIOR TO THEIR ARRIVAL, WOULD THEY HAVE TRANSPORT SERVICES IF THEY ARE DIAGNOSED WITH COVID?
Yes, as long as this was done during a covered trip (after their arrival). To be clear, Covac Global must comply with all laws and other mandates and if something is preventing air ambulances from travel that would restrict the member’s benefits.
ARE YACHTS CONSIDERED UNDER THE CRUISE SHIP EXCLUSION IN THE MEMBERSHIP?
Small luxury yachts are not excluded.
IF SOMEONE DIES BEFORE THE TRIP, IS THE MEMBERSHIP REFUNDABLE?
Yes.
ARE YOU COVERING THE COVID VARIANTS?
Yes.
ARE YOU DISQUALIFIED IF YOU HAVE ALREADY HAD THE VACCINE?
No.
IF THE POLICY HAS BEEN PURCHASED- BUT TRIP HAS BEEN CANCELLED PRIOR TO STARTING TRAVEL- WILL THEY BE REFUNDED?
Our memberships are not trip dependent. Often, our members choose to buy this for a specific trip and end up using it on several different trips as they may come up
DO YOU SERVICE CLIENTS ON SAFARI WHO MAY BE AT A REMOTE LODGE IN THE BUSH?
Yes.
WHAT IF A SECOND OR THIRD FAMILY MEMBER BECOMES ILL DAYS AFTER THE INITIAL PERSON FALLS ILL? DO YOU BRING THEM HOME AFTERWARDS TOO?
Yes.
WILL YOU FLY CLIENTS IF THEY HAVE HAD A STROKE? I KNOW FLIGHTS ARE RISKIER FOR PEOPLE WITH CLOTTING ISSUES. IT MAY NOT BE THAT THEY ARE NEAR DEATH BUT THAT ARE AT MORE OF RISK DUE TO THE FLIGHT.
Yes, the patient must be fit-to-fly as judged by our flight doctor, but we do not discriminate based on pre-existing conditions.
Have any more questions? Give us a call or send us a message.
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