Frequently Asked Questions

The pioneer in pandemic evacuation and repatriation membership program. Covac Global provides fully indemnified evacuation and repatriation memberships for Covid-19, medical emergencies, and security crises.

To cover those who contract COVID-19 or experience medical or security emergencies while traveling outside their home country.

Members must be admitted for in-patient care, treatment, observation or testing at their home hospital of choice. There is no requirement the member be hospitalized at place of injury or illness.

Members who select either Covid-19 or standard medical membership can choose to enrol in our security membership upgrade. Members will be repatriated back to their home in the case of government advised evacuation, civil unrest, natural disaster, war, terror or if they are in risk of imminent harm.

No.

No.

COVID-19 Evacuation Membership: $1,000,000 per individual.

Medical Evacuation Membership: $1,000,000 per individual.

Security Membership Upgrade: $250,000 per individual.

Yes, 99% of the time.

We follow the guidance of our flight doctor and medical staff. If it is not in the best interest of the health and safety of our member to have others on board who have not met the “triggers” for the benefits, then they can fly home commercially. When there is space on board and is does not risk health and safety, we can transport other members of the party.

We handle all logistics of ambulances, air ambulances, aviation and ground logistics to get our member’s home. We have partnerships with global vetted air ambulances, charter aviation groups, deployable and local security teams for quick reaction to our members including transportation to and from the airport.

Yes. We have a flight doctor and any other medical staff needed for the health and safety of our members, including Covac Global in-house medical direction.

We will arrange for medical transport all the way back to the member’s home or hospital of choice.

18. Individuals under the age of 18 can be included on a family plan when the primary family member is over 18.

85 years old

In the event that medical transport is not required or suitable. The Quarantine Monitoring Service will monitor and support the traveler for the duration of their required quarantine. Services include monitoring communications, telephone support, daily check-in, coordination of care with local providers, and review of condition if worsens for potential medical transport.

Quarantine Monitoring Service include a daily stipend of $500 per day per covered traveler while quarantined up to a maximum of 10 days. The daily stipend will be provided to the covered traveler following the conclusion of Quarantine.

Signed RESELLER AGREEMENT

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Prior to departure – NO HOLD PERIOD REQUIRED

Prior to departure

Prior to departure

15 and 30 day memberships are good for a single trip with max length of notated membership. Please contact our membership team if you require differing trip lengths. Annual/yearly memberships are valid for multiple trips with a maximum single trip length of 90 days.

Open for all nationalities, however at this time we must exclude French nationals.

Covid-19 Evacuation Memberships
-Countries that have an active government mandated stay-at-home order
-Traveling on a cruise ship (greater than 10 cabins)

Medical Evacuation and Security Membership
- No blanket country restrictions (excluding Iran and North Korea)

See MSA for full details.
COVID-19 EVACUATION MSA
MEDICAL EVACUATION MSA
SECURITY UPGRADE MSA

Yes

COVAC Global provides emergency medical transportation around the globe. We maintain a network of vetted air ambulance providers and resources around the world to ensure access to the safest, most appropriate aircraft and medical crew. We are not beholden to our own fleet and can offer members flexibility of providers located in various areas of the world

Please find a link to the restricted countries list here -  RESTRICTED COUNTRIES

We ask travel agents to reach out to our Director of Member Services, Todd Newmark tnewmark@covacstaging.bermont.co.za or 773-263-6961

We follow the CDC guidelines for air ambulances and are bringing you into the country under the care of the flight doctor and global health Director. You will still need to follow all state regulations including quarantines and immigration processes

COVID positive travelers are not currently authorized to be transported via commercial flight, so any transportation would be completed via a medical repatriation flight. 

Triggers: Members must present a positive PCR test administered by a medical professional and medically prudent to avoid member hospitalization.

Note: Symptoms must be evaluated and signed off by a licensed medical professional and Covac Global’s medical director.

Additionally, travellers must also be fit for air travel as defined on a case-by-case basis.

Name updates such as “I got married and changed my name” are fine. New members should buy separate policies. We do not “share” membership days.

Yes, they would buy a new membership and be covered for the new trip still regardless.

Yes, as long as this was done during a covered trip (after their arrival). To be clear, Covac Global must comply with all laws and other mandates and if something is preventing air ambulances from travel that would restrict the member’s benefits.

Small luxury yachts are not excluded.

Yes.

Yes.

No.

Our memberships are not trip dependent. Often, our members choose to buy this for a specific trip and end up using it on several different trips as they may come up

Yes.

Yes.

Yes, the patient must be fit-to-fly as judged by our flight doctor, but we do not discriminate based on pre-existing conditions.